It seems some users of the Mode earn app (formerly Current Music) are having issues with redemption or accounts being suspended for fraudulent activity. If you use the app primarily as a passive earning app with the lock screen, you may have also received the following e-mail and/or received a suspension notice.

What Mode earn app is alluding to is that they want users to use a variety of methods to earn points on their app by doing offers (tasks, surveys), install apps, play games, etc. This looks like you are more actively involved in using the app and not exclusively using your app to play music and using the lock screen to earn points.

I’ve earned points on the app up to this point exclusively using the lock screen and playing recorded music. Unfortunately, it seems they have noticed this pattern of usage and are not happy with the behavior.

Typically, a software company should be modifying its software to discourage the specific type of behaviors rather than allow said behavior in the app and try to enforce it on the customer service end. This is a fundamental misunderstanding of how to scale your business and software. In the end, it leads to poor user experience and bad ratings in the app store and the internet at large.

The better way to handle it is to nerf lock screen earnings or points from playing music without interaction. Or the more nefarious interpretation of this is that they want to earn revenue off of you and not pay you intentionally by performing this action after you go for a redemption versus changing the way their app works.

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