>ProPay integration issues with eBay Checkout continue

I have been anxiously awaiting the integration of ProPay.com into eBay Checkout. Apparently, ProPay customer service is not really aware that there is even a problem… ? Below is the communication I received after I explained what the current integration issues are. They honestly thought proactively checking the ProPay account for sales was an appropriate way to see if a payment was made via credit card:

Thank you for contacting Customer Support. I checked with our tech department and this is what they told me about your questions.

> 1) When a customer decides to pay via ProPay on eBay.com, ProPay is not sending me an e-mail stating a payment was made.

Apparently, neither the buyer nor you will receive those types of e-mails. You can keep tabs on transactions by logging in to your ProPay account.

> 2) When a customer finishes paying via ProPay, ProPay needs to tell eBay that the eBay item number should be marked as paid. It currently is not being marked.

E-Bay should be marking the item as paid. We’ve looked at the log files and they are all completing successfully. Unless we can get a specific transaction, we are going to chalk this one up as a fluke pertaining to our maintenance deploy and the fact that we had issues getting it out the door.

ProPay: Ebay: “The ProPay eAuction account is the easiest way for your eBay® buyers to pay. With ProPay’s secure integrated checkout, your buyers pay immediately with their credit or debit cards, without having to log into or set up a separate account. They’ll love the convenience, protection, and rewards from paying with credit or debit cards.”

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Brandon

We are aware of this problem and are currently working with eBay to fix these integration issues. We apologize for any inconvenience this may have caused.

Brandon Crotts
Senior Account Manager
ProPay